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Return and Refund

Product Warranty

Our warranty policy covers products for 7 days from the date of receiving your product.
 

It covers faults and defects that occur due to manufacturing failure. Damage or faults that occur as a result of misuse, accident, or general wear and tear, are not covered by our warranty policy.
 

Return Policy

Due to the nature of our products, we can't accept returns and exchanges for change of mind purposes so please choose carefully before you buy.
 

If you believe you receive faulty or defective products and haven’t used or worn the product please contact us with your claim and clear details of the fault or damage within 7 days from the date of receiving your product. The shipping for the return will be at the cost of the buyer.

Once we've received the item and our returns team confirms everything checks out OK, 
we will repair it or replace it with one that is of the same, or similar model. If a repair or replacement is not possible, we will issue you with a store credit to use towards purchasing a new item on the SEXTOYmart website.

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